Privacy Policy

1. Data Controller

BookGentl Innovation Private Limited, registered in England and Wales with its head office in London, is the data controller responsible for your personal data.

2. Data We Collect

We may collect the following types of personal data:

• Name, email address, phone number, and location when you register or book a service
• Usage data including pages visited, time spent, and features used
• Device information and IP address for security and performance
• Payment information processed securely via third-party providers (we do not store card details)

3. How We Use Your Data

We use your data to:

• Process and confirm bookings
• Send booking confirmations and appointment reminders
• Improve our platform and user experience
• Communicate important service updates
• Comply with legal obligations under UK law

4. Data Sharing

We share your data only with:

• Partner service providers (Haal Salon, Car Wash, Car Rental shops) to fulfil your booking
• Payment processors for secure transaction handling
• Analytics providers to help us improve our services

We do not sell your personal data to any third party.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by emailing Info@bookgentl.com.

6. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

To exercise any of these rights, contact us at Info@bookgentl.com.

7. Cookies

We use cookies to enhance your browsing experience. Please see our Cookie Policy for full details. You can manage cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no internet transmission is 100% secure.

9. International Transfers

As we operate globally (UK, India, Saudi Arabia, Bahrain, Qatar), your data may be transferred internationally. We ensure adequate protection is in place through appropriate safeguards and contractual agreements.

10. Contact & Complaints

For privacy concerns, contact us at Info@bookgentl.com or +43 677 63150378. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.